Battersea Carpet Cleaners Terms and Conditions
These Terms and Conditions govern the provision of cleaning services by Battersea Carpet Cleaners to domestic and commercial customers within its service area. By placing a booking request, confirming a quotation, or allowing a cleaner to enter your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual, company or organisation requesting or receiving cleaning services.
Company means Battersea Carpet Cleaners, the provider of the cleaning services.
Services means any carpet, upholstery, rug, hard floor or related cleaning services, and any additional services agreed in writing between the Client and the Company.
Premises means the property or location where the Services are to be carried out.
Cleaner means an employee, subcontractor or representative engaged by the Company to provide the Services.
Agreement means the contract between the Client and the Company for the supply of Services, incorporating these Terms and Conditions and any agreed quotation or written confirmation.
2. Scope of Services
The Company provides professional carpet and related cleaning services within its designated service area. The specific scope of work, including rooms, areas, items to be cleaned, special treatments and any restrictions, will be agreed at the time of booking or as set out in the quotation or booking confirmation.
The Company reserves the right to decline any work that, in its reasonable opinion, poses a health and safety risk, is impractical with the available equipment, or falls outside the normal scope of professional cleaning services.
3. Booking Process
3.1 Booking Requests
Clients may request a booking by telephone, online form, written correspondence or other methods made available by the Company from time to time. All bookings are subject to availability and confirmation by the Company.
3.2 Information Required
The Client must provide accurate and complete information at the time of booking, including but not limited to property type, approximate room sizes, number of areas to be cleaned, access details, parking arrangements, and any known stains, damage or special requirements.
3.3 Quotations
Any quotation provided by the Company is based on the information supplied by the Client and is subject to inspection of the Premises by the Cleaner. Quotations may be provided as a fixed price or an estimate. Where the actual work required differs materially from the information provided, the Company may adjust the price accordingly before commencing or continuing the Services.
3.4 Booking Confirmation
A booking will be confirmed when the Company issues a verbal or written confirmation including the scheduled date, approximate time window, and agreed price or pricing basis. The Company reserves the right to reschedule appointments in case of unforeseen circumstances but will endeavour to provide reasonable notice.
4. Client Responsibilities
The Client is responsible for ensuring that:
The Premises are accessible at the agreed time, including any necessary keys, entry codes or permissions.
Parking is available close to the Premises where reasonably possible, and any parking restrictions or charges are communicated in advance. The Client is liable for any parking costs incurred while providing the Services.
Valuable, fragile and easily damaged items are removed or safely stored away from the areas to be cleaned.
Children, pets and other occupants are kept at a safe distance from the work areas and equipment during the provision of the Services.
Electricity and water are available at the Premises for the duration of the appointment unless alternative arrangements are agreed in advance.
5. Access and Keys
Where the Client provides keys or access devices, it is the Client’s responsibility to ensure that they work correctly and to provide clear instructions for use. The Company will take reasonable care of any keys entrusted to it but accepts no liability for any loss arising from keys provided that it has taken reasonable security measures.
In the event that the Cleaner is unable to gain access to the Premises at the scheduled time due to incorrect details, faulty keys, or the Client not being present where required, this may be treated as a late cancellation and a fee may be charged as set out in the cancellation section.
6. Pricing and Payment Terms
6.1 Pricing
Prices are determined by reference to the type of service, size and condition of the areas to be cleaned, access arrangements and any additional treatments requested. All prices are stated in pounds sterling and, where applicable, include any relevant taxes unless otherwise stated.
6.2 Payment Methods
Accepted payment methods will be communicated by the Company and may include cash, bank transfer, card payment or other electronic payment options. The Company reserves the right to refuse particular payment methods or to request payment in advance.
6.3 Time of Payment
Unless otherwise agreed in writing, payment is due immediately upon completion of the Services on the day of service. For commercial Clients or ongoing contracts, different payment terms may be agreed in writing, such as payment on invoice within a set number of days.
6.4 Late Payment
Where payment is not made by the due date, the Company reserves the right to charge interest on the outstanding amount at the statutory rate permitted under UK law and to recover any reasonable costs incurred in collecting late payments. The Company may also suspend further Services until all overdue sums are paid in full.
7. Deposits and Prepayments
The Company may, at its discretion, require a deposit or full prepayment to secure a booking, particularly for larger jobs, specialist treatments or appointments at peak times. Any required deposit and its conditions, including whether it is refundable in the event of cancellation, will be communicated at the time of booking and confirmed in writing where requested.
8. Cancellations, Rescheduling and No-Show
8.1 Client Cancellations
The Client may cancel or reschedule a booking by giving notice to the Company. To avoid cancellation charges, the Client must provide at least the minimum notice period specified by the Company at the time of booking. If less than the required notice is given, the Company may charge a cancellation fee, which may be up to the full quoted price of the Services.
8.2 Company Cancellations
The Company will use reasonable endeavours to honour all confirmed bookings. However, in the event of staff illness, equipment failure, adverse weather, traffic disruption or other circumstances beyond the Company’s reasonable control, it may be necessary to cancel or reschedule an appointment. In such cases, the Company will notify the Client as soon as reasonably practicable and offer an alternative appointment. The Company will not be liable for any indirect loss arising from such cancellation or rescheduling.
8.3 No-Show and Access Failures
If the Cleaner attends the Premises at the confirmed time and is unable to gain access, or if the Client fails to attend where their presence is required, the appointment may be deemed a no-show. The Company reserves the right to charge a no-show fee, which may be up to the full quoted price, to cover travel, time and administrative costs.
9. Service Standards and Limitations
The Company aims to deliver services to a professional standard, using appropriate cleaning methods and products for each job. However, the Client acknowledges that:
Some stains, odours, wear and discolouration may be permanent and cannot be fully removed by cleaning.
Results may vary depending on the age, material, prior maintenance, and overall condition of carpets, rugs, upholstery and flooring.
The Company does not guarantee that all stains or marks will be completely removed, or that existing damage will be eliminated.
The Client must inform the Company of any known issues with shrinkage, colour fastness, loose seams, weak fibres, or prior treatments which may affect cleaning results.
10. Health, Safety and Waste Regulations
The Company will conduct its operations in accordance with applicable health and safety requirements. Cleaners are instructed to use equipment and cleaning agents responsibly and to reduce risk to occupants, pets and property.
The Client must inform the Company prior to the appointment if there are any specific health and safety concerns at the Premises, such as hazardous materials, restricted areas, or relevant medical conditions of occupants that may be affected by cleaning products.
The Company will handle and dispose of any waste generated in the course of standard cleaning in accordance with applicable waste regulations. Where cleaning results in significant waste or requires disposal of items beyond normal cleaning residues, the Client may be responsible for arranging appropriate disposal or may incur additional charges if the Company agrees to handle such waste.
11. Damage, Liability and Insurance
11.1 Duty of Care
The Company will take reasonable care when providing the Services to avoid damage to the Premises and contents. The Client is responsible for securing fragile or valuable items and notifying the Cleaner of any pre-existing damage or items of particular concern.
11.2 Reporting Damage
Any alleged damage or loss caused by the Company or its Cleaners must be reported to the Company as soon as reasonably practicable, and in any event within 48 hours of the Services being carried out. The Client must provide evidence of the damage and allow the Company a reasonable opportunity to inspect and, where appropriate, remedy the issue.
11.3 Limitation of Liability
To the fullest extent permitted by law, the Company’s total liability to the Client arising out of or in connection with the provision of the Services, whether in contract, tort or otherwise, shall be limited to the total price paid or payable by the Client for the specific Services giving rise to the claim.
The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of opportunity, loss of enjoyment, or any costs associated with alternative accommodation or businesses disruption.
Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
12. Complaints and Service Issues
If the Client is dissatisfied with any aspect of the Services, the Client must notify the Company as soon as reasonably possible, and in any case within 48 hours of completion of the Services. The Company may request photographs, descriptions, or access to the Premises to investigate and address the issue.
Where a complaint is found to be justified, the Company may, at its discretion, offer a re-clean of the affected area, a partial refund, or another form of reasonable resolution. The Client’s failure to allow the Company an opportunity to remedy an issue may affect the extent of any compensation or further liability.
13. Property Condition and Pre-Existing Damage
The Company is not responsible for pre-existing damage, wear, discolouration or defects that become more visible as a result of cleaning. The Company may, in its discretion, decline to clean items that appear to be in poor condition or unsuitable for treatment due to risk of further damage.
The Client acknowledges that some materials, particularly delicate or natural fibres, may react unpredictably to cleaning despite reasonable care and proper methods being used. Where the Client insists on cleaning against the advice of the Company, the Client does so at their own risk.
14. Waste and Environmental Responsibilities
The Company aims to operate with regard for environmental considerations. Cleaning solutions and equipment will be selected to balance effectiveness with responsible use. The Company will not remove large items of waste, furniture or fittings as part of standard carpet cleaning services unless specifically agreed.
The Client must not request the Company to dispose of waste in a manner that would breach applicable waste disposal or environmental regulations. Any additional costs incurred due to improper or hazardous waste encountered on site that was not disclosed in advance may be charged to the Client.
15. Force Majeure
The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, traffic disruption, strikes, accidents, pandemics, public transport failure, or interruptions in utilities.
16. Privacy and Data Protection
The Company will process any personal data provided by the Client in accordance with applicable data protection law. Personal information will be used for managing bookings, delivering services, processing payments, dealing with enquiries and complaints, and for related administrative purposes. The Company will take reasonable steps to keep personal data secure and will not sell such data to third parties.
17. Variation of Terms
The Company reserves the right to amend these Terms and Conditions from time to time. The version applicable to a particular booking will be the version in force at the time the booking is confirmed. Updated Terms and Conditions may be made available on request.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
19. Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation issued by the Company, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings or arrangements, whether written or oral.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
By proceeding with a booking and allowing the Company to provide Services at the Premises, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.
