Battersea Carpet Cleaners Privacy Policy
This Privacy Policy explains how Battersea Carpet Cleaners collects, uses, stores and protects personal data relating to our customers and prospective customers in our service area. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act 2018.
This policy applies to all Battersea Carpet Cleaners customers and anyone who contacts us to enquire about our services in our operating area, whether you contact us by phone, through online forms, or in person.
Who We Are
Battersea Carpet Cleaners is a carpet and upholstery cleaning service. For the purposes of data protection law, we are the data controller in respect of the personal data we collect and process about you in connection with our services.
We are responsible for deciding how and why your personal data is processed, and we are committed to handling that data fairly, lawfully and securely.
Personal Data We Collect
The types of personal data we may collect, use and store include:
Identification and contact details, such as your name, address, and any other contact details you choose to provide when you get in touch with us.
Service-related information, such as details about the property where the cleaning is to be carried out, access instructions you choose to provide, preferred dates and times, and details of the services you request.
Booking and transaction information, such as booking history, invoices, payment status and basic payment confirmations from our payment providers. We do not store full card details.
Communication records, including notes or records of any enquiries, complaints or feedback that you share with us by phone, online communication or in person.
Technical and usage data, which may include basic information provided automatically by your browser or device when you visit our website, such as IP address, device type and general usage statistics. This is used to help us maintain and improve our website and services.
How We Collect Your Data
We collect personal data directly from you when you contact us to make an enquiry, request a quotation, make a booking or provide feedback. This may be by telephone, through our website contact or booking forms, or in person.
We may also receive limited personal data from third-party platforms where you have chosen to contact us or request our services through those platforms. In such cases, the information shared with us is typically restricted to what is necessary to respond to your enquiry or fulfil a booking.
Lawful Bases for Processing
We only process your personal data where we have a lawful basis under data protection legislation. Depending on the context, the lawful basis will be one or more of the following:
Contractual necessity: We process your data to take steps at your request before entering into a contract and to perform our contract with you. This includes handling your enquiries, providing quotations, confirming bookings and delivering our cleaning services.
Legitimate interests: We process certain data for our legitimate business interests, for example to manage our business operations, improve our services, maintain accurate records, defend legal claims and prevent fraud. When we rely on this basis, we consider your interests and ensure that our use of your data is proportionate.
Legal obligations: We may process personal data where we are required to do so by law, such as for accounting, tax and record-keeping purposes or to respond to lawful requests from public authorities.
Consent: In some limited situations, we may rely on your consent, for example for certain types of optional marketing communication. Where we rely on consent, you can withdraw it at any time by contacting us.
How We Use Your Personal Data
We use your personal data to:
Provide our carpet and upholstery cleaning services, including managing enquiries, quotations, appointments and on-site work.
Communicate with you about your bookings, changes to our services, and responses to any questions or complaints.
Process and manage payments and associated financial records.
Maintain and improve our services, website and customer experience.
Maintain internal records for administrative, accounting and reporting purposes.
Comply with legal and regulatory requirements and cooperate with regulators or law enforcement when required.
Data Retention
We keep personal data only for as long as reasonably necessary to fulfil the purposes described in this policy and to meet any legal, accounting or reporting obligations.
In general, we will retain:
Customer and booking records for a period that allows us to handle repeat bookings, queries and potential legal claims.
Financial and transaction data for the length of time required by tax and accounting laws.
Communication records for as long as they are needed to address your enquiry or complaint and to demonstrate how we handled it.
When we no longer need personal data, we will securely delete or anonymise it so that it can no longer be linked to you.
Data Sharing and Processors
We do not sell your personal data. We may share your data with carefully selected third parties who act as data processors on our behalf or who otherwise require access for legitimate reasons connected with our services.
These third parties may include:
IT and hosting providers who support our website, email and data storage systems.
Payment service providers who process payments securely.
Accountants and professional advisers who assist with our financial and legal obligations.
Service platforms or booking systems that help us manage enquiries and appointments.
Where we use data processors, they are only permitted to use your personal data in line with our instructions, must keep it secure and must not use it for their own purposes.
We may also share personal data where required to comply with a legal obligation, to protect your vital interests or to establish, exercise or defend legal claims.
International Transfers
Where any of our service providers are located outside the United Kingdom or the European Economic Area, or store data in servers outside these regions, we will ensure that appropriate safeguards are in place to protect your personal data. These safeguards may include the use of standard contractual clauses or other lawful transfer mechanisms recognised by data protection law.
How We Protect Your Data
We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction or damage.
These measures include restricting access to personal data to those employees, contractors and processors who need it for business purposes, and ensuring that they are subject to confidentiality obligations.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions, but in general they include the right to:
Access your personal data and receive a copy of the information we hold about you.
Request correction of any inaccurate or incomplete personal data.
Request erasure of your personal data where there is no good reason for us to continue processing it, sometimes known as the right to be forgotten.
Object to the processing of your personal data where we are relying on legitimate interests and you feel that your particular situation gives rise to an objection.
Request restriction of processing while we consider your request or objection.
Request the transfer of your personal data to you or to another organisation, where this is technically feasible and the data was processed on the basis of consent or contract.
Withdraw consent at any time where we rely on your consent to process your personal data.
You also have the right to lodge a complaint with a supervisory authority if you are unhappy with how we handle your personal data. In the United Kingdom, this is the Information Commissioner's Office.
Children
Our services are directed at adult customers. We do not knowingly collect personal data relating to children, and we ask that individuals under the age of 18 do not provide personal information to us without permission from a parent or guardian.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. Any changes will be posted in this policy, and the updated version will apply from the date it is published.
Contact Regarding Privacy
If you have any questions about this Privacy Policy or how Battersea Carpet Cleaners handles your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details available on our usual customer communication channels.
