Battersea Carpet Cleaners Service Terms and Conditions

These Terms and Conditions set out the basis on which Battersea Carpet Cleaners provides domestic and commercial carpet cleaning services, as well as related upholstery, rug, stain-treatment, and fabric-care services. By making a booking, the customer agrees to these terms. They are designed to create clear expectations about the booking process, payment, cancellations, liability, waste handling, and the governing law that applies to the contract. Nothing in these terms affects any rights that cannot be excluded under UK law.

In these Terms and Conditions, “we”, “us”, and “our” refer to Battersea Carpet Cleaners. “You” and “your” refer to the person, business, landlord, tenant, or authorised representative placing the booking. The service may be provided by our own employees, subcontractors, or other qualified professionals acting on our behalf. By requesting a service, you confirm that you are at least 18 years old and authorised to enter into this agreement.

All bookings are subject to availability, suitability of the premises, and acceptance by us. We reserve the right to decline a booking where access, safety, hygiene, or equipment limitations would prevent us from carrying out the work properly. These terms apply to all carpet cleaning appointments, whether arranged for a single room, multiple rooms, end-of-tenancy work, stain removal, or broader fabric-cleaning services. Any special agreement must be confirmed in writing to be valid.

1. Booking Process

A booking is formed when you request a service and we confirm the appointment details. The booking request may include the service type, number of areas, approximate floor or fabric condition, preferred date, access arrangements, and any special instructions. We may ask for photographs or additional information to assess the likely time needed and whether any pre-treatment, specialist machinery, or additional labour will be required.

Although we aim to keep estimates accurate, all quotes are based on the information available at the time of booking. If the actual condition differs materially from the description provided, we may revise the price, adjust the service scope, or, where necessary, decline to proceed. Examples include severe soiling, pet contamination, hidden staining, water damage, excessive furniture removal, or restricted access that increases the time or complexity of the job.

It is your responsibility to ensure that access is available on the agreed date and time, including entry to the property, parking where necessary, and any permissions required for communal areas or managed premises. If a resident, tenant, building manager, or other third party must provide access, you must ensure this is arranged in advance. If we cannot enter the property or cannot work safely when we arrive, the cancellation and call-out provisions may apply.

2. Service Standards and Customer Responsibilities

We will use reasonable skill and care when carrying out the work and will use cleaning methods we consider appropriate for the fabric, fibre, stain type, and condition of the item or area. However, cleaning outcomes can vary depending on the age of the material, previous treatments, wear patterns, dye stability, and the nature of pre-existing damage. We do not guarantee the complete removal of every stain, odour, or mark, especially where permanent damage has already occurred.

You must notify us in advance of any known issues that may affect the cleaning process, including colour bleeding, loose seams, fragile backing, weakened fibres, electrical hazards, infestation, biohazards, or hidden damage. You should also remove small personal items, fragile possessions, cash, jewellery, and other valuables before the appointment. Unless specifically agreed, we are not responsible for moving heavy furniture, dismantling fixtures, disconnecting appliances, or handling items that may be unsafe to move.

If you ask us to move furniture or objects, you accept that this is done at your own risk unless we have agreed otherwise in writing. We may refuse to move items that are heavy, unstable, high-value, or likely to cause damage to the floor, property, or our equipment. Where we do assist, we will take reasonable care, but minor scuffs, marks, or incidental disturbances can occur during normal service delivery and will not automatically amount to negligence.

3. Payment Terms

Payment is due in accordance with the arrangement confirmed at booking. Unless stated otherwise, payment is due on completion of the service or immediately after the service is delivered. We may require a deposit, partial pre-payment, or card authorisation for certain appointments, including larger jobs, repeat cancellations, high-value services, or where a specialist team or equipment is reserved in advance.

Accepted payment methods may include debit card, credit card, bank transfer, cash, or other methods notified by us from time to time. Where bank transfer is used, payment must clear within the timeframe specified on the invoice. Any charges imposed by your bank or card provider are your responsibility. If payment is not received on time, we reserve the right to charge reasonable recovery costs and statutory interest where permitted by law.

All prices are quoted in pounds sterling and may be stated as fixed prices, estimated rates, or time-based charges, depending on the nature of the work. Unless otherwise stated, prices include standard labour and equipment only. Additional charges may apply for extra rooms, additional contamination, inaccessible areas, specialist stain treatment, parking costs, congestion-related delays, or waste removal where such costs are incurred in providing the service.

4. Cancellations, Rescheduling, and Missed Appointments

You may cancel or reschedule a booking by giving us reasonable notice. We ask that any changes are made as early as possible so that the appointment can be reassigned. If you cancel too close to the appointment time, a fee may apply to cover scheduling losses, reserved labour, travel time, and any materials prepared specifically for your job.

Where a cancellation is made after we have already dispatched a technician or begun travel to the property, a call-out charge or partial service charge may apply, even if the service itself has not started. If we arrive at the property and cannot gain access, or if the work cannot proceed due to conditions beyond our control, the appointment may be treated as a late cancellation or failed booking.

We may also need to cancel or reschedule if there is severe weather, transport disruption, equipment failure, staff illness, safety concerns, or other circumstances outside our reasonable control. In such cases, we will seek to offer a new appointment. We are not liable for indirect losses caused by a cancellation or delay arising from events beyond our control, provided we act reasonably and communicate with you as soon as practicable.

5. Liability and Limitations

We accept liability for direct loss or damage only where it is caused by our negligence, breach of contract, or failure to exercise reasonable care and skill. If damage occurs, you must notify us as soon as reasonably possible and allow us to inspect the affected area. We may choose to repair, replace, or offer compensation up to the reasonable value of the affected item or the cost of rectifying the damage, whichever is appropriate in the circumstances.

We do not accept liability for pre-existing defects, normal wear and tear, latent faults, hidden damage, or deterioration that becomes visible during cleaning. This includes items that were already weakened, badly fitted, discoloured, poorly maintained, or unsuitable for wet or chemical treatment. We also do not accept responsibility for loss of business, loss of profit, loss of opportunity, or other consequential or indirect losses, except where such exclusion is not permitted by law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded. If you are a consumer, your statutory rights remain protected. If you are a business customer, our liability in connection with any one event or series of related events will be limited to the amount paid or payable for the specific service giving rise to the claim, unless a different cap is agreed in writing.

6. Waste Regulations and Environmental Handling

We comply with applicable UK waste-management principles when dealing with any waste generated as part of our service. In ordinary carpet cleaning, waste is typically limited to dirty water, used consumables, packaging, and small residues arising from cleaning products or extracted debris. We will handle such waste responsibly and in line with good environmental practice and legal requirements that apply to the service.

You remain responsible for the lawful disposal of household waste, contaminated possessions, or items not removed by us unless we have expressly agreed to take them away. If we do agree to remove waste, this will be subject to the nature of the material, our equipment, vehicle capacity, and any legal restrictions on transport or disposal. We will not remove hazardous waste, asbestos, clinical waste, or other regulated materials unless we have agreed in advance and are legally permitted to do so.

Where waste or residue must be collected, contained, transported, or disposed of through specialist means, we may charge an additional fee. We may decline to handle any material that poses a health, safety, environmental, or regulatory risk. You must tell us in advance if a property contains contaminated materials, bodily fluids, pest-related waste, or other substances that require specialist management. Misrepresentation of such risks may result in immediate cancellation and full chargeability.

7. Access, Property Condition, and Risk During Cleaning

We require a safe working environment. You must ensure that floors are reasonably clear, pets are secured, and any children or vulnerable persons are supervised appropriately during the appointment. We may suspend or stop work if conditions are unsafe, including excessive clutter, poor ventilation, exposed wiring, unstable flooring, or aggressive behaviour from occupants, visitors, or animals. Any time lost as a result of unsafe conditions may still be chargeable.

The customer is responsible for confirming that carpets, rugs, upholstery, and surrounding materials are suitable for professional cleaning. While we use products and methods selected for their effectiveness and generally safe application, some items may react unpredictably to moisture, temperature, detergents, agitation, or extraction. We will not be liable where the item was unsuitable for treatment and that unsuitability was not reasonably detectable on inspection.

We may make reasonable records, including notes or photographs, for operational, quality-control, and dispute-resolution purposes. Such records may show pre-existing damage, stains, and working conditions. They will be handled in accordance with applicable data protection requirements. They are used only to support service administration, verification, and legitimate business interests connected to the provision of carpet cleaning services.

8. Complaints, Disputes, and Contract Interpretation

If you are dissatisfied with the service, you should notify us promptly so that we can review the matter. Where appropriate, we may inspect the area or request photographs to understand the issue. If a problem is found to have arisen from our fault, we will seek a fair and reasonable remedy. Where the issue relates to an unavoidable feature of the fabric or stain, we may explain why further treatment is unlikely to improve the result.

If any part of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. Any failure by us to enforce a term on one occasion does not mean we waive our right to enforce it later. Headings are included for convenience only and do not affect interpretation. References to the singular include the plural and vice versa where the context allows.

These terms may be updated from time to time to reflect changes in our services, pricing structure, operational processes, or legal obligations. The version in force at the time of your booking will normally apply to that booking unless a different version is expressly agreed. We recommend retaining a copy of the terms relevant to your appointment for your records and future reference.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer rules provide otherwise. If you use our services from outside the UK, the contract remains subject to the same governing law unless we agree in writing to a different arrangement.

Battersea Carpet Cleaners is committed to providing a clear, fair, and professional service framework. By proceeding with a booking, you confirm that you have read, understood, and accepted these Terms and Conditions in full. If you do not agree with any part of them, you should not proceed with the booking.