Privacy Policy – Battersea Carpet Cleaners

This Privacy Policy explains how Battersea Carpet Cleaners collects, uses, stores, shares, and protects personal data when providing carpet cleaning and related services. It applies to all Battersea Carpet Cleaners customers in the area, including individuals who enquire about our services, receive a quotation, make a booking, or use our cleaning services. We are committed to handling personal data in a lawful, fair, and transparent way in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Battersea Carpet Cleaners is the data controller for the personal data described in this policy. This means we decide how and why your personal data is processed. We take our responsibilities seriously and aim to collect only the data we need for clear, legitimate business purposes.

2. Personal data we collect

We may collect and process the following types of personal data:

Identity details, such as your name and title.
Contact details, such as your address, email address, and phone number.
Service information, such as the type of carpet cleaning requested, property access details, booking preferences, and special instructions.
Payment information, such as transaction records and payment status. We do not intentionally store full card details unless needed for secure processing by a payment provider.
Communication records, including enquiries, complaints, feedback, and correspondence.
Technical information, where relevant, such as IP address, browser type, and basic usage information if you submit an online enquiry form.
Service history, including records of previous bookings, quotations, and cleaning preferences.

We do not seek to collect special category data unless it is strictly necessary and you provide it voluntarily. If you choose to share information that could reveal sensitive details, we will only process it where a lawful basis exists and additional safeguards are in place.

3. How we use your personal data

We use your personal data for the following purposes:

To provide quotations and respond to enquiries.
To arrange, confirm, and deliver carpet cleaning services.
To manage appointments, access arrangements, and service updates.
To process payments, issue receipts, and maintain financial records.
To deal with complaints, disputes, and service issues.
To maintain internal records and improve our services.
To meet legal, accounting, and regulatory obligations.
To send limited service-related communications where necessary.

We only process personal data to the extent necessary for the purpose for which it was collected. We do not sell personal data.

4. Lawful basis for processing

Under UK GDPR, we must have a lawful basis for each use of your personal data. Depending on the situation, Battersea Carpet Cleaners relies on the following lawful bases:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes taking bookings, confirming service details, carrying out cleaning work, and managing payments.

Legitimate interests

We may process data where it is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests. This includes managing customer relationships, improving services, maintaining records, preventing fraud, and handling operational queries.

Legal obligation

We may process and retain data where required to comply with legal or regulatory obligations, such as tax, accounting, and record-keeping requirements.

Consent

In limited cases, we rely on your consent, for example where you voluntarily provide information for a specific optional purpose. When consent is used, you may withdraw it at any time. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.

5. Sharing your personal data

We may share personal data only when necessary and only with trusted third parties acting as processors or independent controllers. These may include:

Payment processors that securely handle card or electronic payments.
Booking and scheduling systems used to manage appointments and service administration.
IT and cloud service providers that store or support our business systems.
Professional advisers, such as accountants or legal advisers, where required.
Regulators, law enforcement, or public authorities where disclosure is required by law.

Where processors are used, they are required to act only on our instructions, keep data secure, and process it in accordance with data protection law. We do not allow processors to use your data for their own purposes.

6. Data retention

We keep personal data only for as long as necessary for the purposes described in this policy, or as required by law. Retention periods may vary depending on the type of record and the purpose of processing.

Customer service and booking records are generally retained for a reasonable period to manage ongoing business, handle complaints, and support service history.
Financial and accounting records are kept for the period required by tax and accounting laws.
Communication records may be retained for a period needed to resolve enquiries or disputes.
Consent-based records are kept until consent is withdrawn or no longer needed.

When data is no longer needed, we will securely delete, anonymise, or destroy it in a suitable manner.

7. Data security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include secure storage, access controls, staff training, and limiting access to personal data on a need-to-know basis. While no system can be guaranteed completely secure, we work to maintain a high standard of protection.

8. Your rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

Right of access – you can request a copy of the personal data we hold about you.
Right to rectification – you can ask us to correct inaccurate or incomplete data.
Right to erasure – in certain circumstances, you can ask us to delete your data.
Right to restriction – you can ask us to limit how we use your data in certain situations.
Right to object – you can object to processing based on legitimate interests in some cases.
Right to data portability – you can request certain data in a machine-readable format where applicable.
Right to withdraw consent – where processing is based on consent, you may withdraw it at any time.

You also have the right to make a complaint to the Information Commissioner’s Office if you believe your data protection rights have been infringed. We encourage you to raise concerns with us first so we can try to resolve the issue promptly.

9. International transfers

If any of our processors store or access data outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect that data in accordance with applicable law. These safeguards may include approved contractual clauses or equivalent legal protections.

10. Children’s data

Our services are intended for adults and business customers arranging cleaning services. We do not knowingly collect personal data from children unless it is necessary for service delivery and provided by an authorised adult. If we become aware that we have collected child data without a valid reason, we will take steps to delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data processing practices. The latest version will apply from the date it is made available. We recommend reviewing this policy periodically to stay informed about how your personal data is protected.

12. Summary of our commitment

Battersea Carpet Cleaners is committed to respecting your privacy and using personal data responsibly. We collect only the data needed to provide our services, rely on lawful bases under UK GDPR, retain information for no longer than necessary, use trusted processors where appropriate, and uphold your rights over your personal data. This policy applies to all Battersea Carpet Cleaners customers in area and is designed to ensure your information is handled with care, transparency, and accountability.